Parts Sales Professional (Carlisle Depot)

Cornthwaite Group are a leading supplier of global agricultural and horticultural brands, and we employ over 140 people throughout our five depots. We support our customers with quality products, outstanding aftersales and leading technology solutions. 

We have an exciting opportunity available - we are looking for a Parts Sales Professional for our Carlisle depot. Our Parts Sales Professional (PSP) works closely with our customers, in person or through other channels, to provide the necessary parts for repairs, replacements, or upgrades. The role involves understanding product specifications, managing inventory, and assisting customers in finding the right part for their needs. The PSP will work proactively to encourage the sale of parts, merchandise and service to support personal, branch and company targets. 

Main Responsibilities:

• Be the first point of contact for customers in the outlet and over the phone for any merchandise, parts or service enquiries.
• Foster excellent relationships with our customers to enable a first-class service and encourage continued custom.
• Maintain knowledge of the full range of parts, tools, equipment and services we offer, including groundcare and handheld, in order to proactively recommend, promote and sell as appropriate.
• Offer advice and troubleshooting assistance to customers regarding parts compatibility and usage .
• Identify required parts, pick parts from stock and place orders with suppliers to meet customer needs and expectations.
• Maintain inventory and merchandise displays, ensuring the shop floor is welcoming and well-presented.

Attributes we are looking for:

• Strong communication skills with the ability to effectively explain parts and products to customers and understand customer needs with the ability to overcome any objections.
• Robust technical knowledge and familiarity with the parts and products.
• Ability to influence and persuade customers to make purchases, including suggesting additional products that may be of interest.
• Ability to build and develop strong customer relations to encourage continued custom and ensure we remain the John Deere dealer of choice.
• Strong attention to detail ensuring accuracy in order details, product numbers, pricing and CRM administration.
• Proactive and organised work ethic, with the ability to work on own initiative.

In return, we will provide:

• A structured working environment, operating as part of a team and supporting each other.
• Opportunities to progress within Cornthwaite Group.
• Ongoing internal and manufacturer training, with development to help you reach your goals.
• Generous holiday allowance, including bank holidays.

Job Types & Hours:

• Full time/ Permanent. Monday – Friday, plus alternate Saturday mornings.

Location:

• Carlisle Depot

Salary:

• Salary is dependent on experience

 If you’d like to apply for this role, please send your CV to careers@cornthwaitegroup.com 

To view the full job specification, please click here.