Cornthwaite Group are a leading supplier of global agricultural and horticultural brands, and we employ over 140 people throughout our five depots. We support our customers with quality products, outstanding aftersales and leading technology solutions. 

We are currently looking for an E-Commerce Coordinator who will be based at our Kendal Outlet. Our E-commerce Coordinator will be responsible for overseeing our e-commerce stores to ensure smooth online operations.  They will be involved with a combination of marketing, customer service, product management, and logistics and will proactively encourage the sale of parts and merchandise to achieve personal, outlet and company targets.                             

Main Responsibilities:

• Be the first point of contact for customers for online enquiries regarding merchandise and parts.
• Handle online customer enquiries, orders, complaints, and returns.
• Drive incremental parts sales through pro-active communication with online customers.
• Maintain online stores with accurate descriptions, images and pricing information to give the customer the best online experience.
• Take photographs of products for frequent uploads of product listings to our e-commerce platforms, working to the number of listings required by the company and following a consistent process and brand guidelines.
• Travel to other depots as required to liaise with parts teams and source online inventory and help with fulfilling orders.
• Deliver on parts sales targets for self, outlet and company.
• Work with Marketing to further promote parts campaigns and suggest/ implement promotional strategies to boost traffic and sales.
• Collaborate on content creation where required (e.g. blog posts, videos).
• Develop and maintain an in-depth understanding of the parts and products sold.
• Provide accurate pricing, prepare quotes and invoices for customers.
• Offer advice to customers regarding parts compatibility and usage or obtain the relevant information from internal sources in a timely manner.

Attributes we are looking for:

• Strong communicator with the ability to effectively explain parts and products to customers and understand customer needs.
• Persuade customers to make purchases and suggest additional products.
• Develop strong customer relations to encourage continued custom.
• Strong attention to detail ensuring accuracy in order details, part numbers, pricing, CRM and online platform administration.
• Some familiarity with E-commerce Platforms like Shopify and eBay.
• Strong understanding of social media, incl. Facebook, Instagram, Tiktok & Youtube.
• Proactive and organised work ethic, with the ability to work on own initiative and strong communication skills.
• Ability to handle multiple tasks and deadlines effectively.

Job Type & Hours:

• Full Time
• Monday-Friday. 9am – 5pm (1 hour for lunch)   

Location:

• Kendal Depot (with some travel to other depots when required).

Salary

• Negotiable depending on experience.

 If you’d like to apply for this role, please send your CV to careers@cornthwaitegroup.com